Article 1 –Our legal definitions

The website https://kofkestore.com hereinafter referred to as “kofke store “ We offer fashion goods for Women, Men and Kids also other goods like natural flowers, food spices, Herbals, Coffee, cosmetics, paintings and others , both for local and foreign customers via our online platform. Access to the site, consultation, and use are contingent upon acceptance of these Terms & Conditions of kofkestore.com. The site is edited by kofke store. Company details: KO-KE AFRICA BUSINESS GROUP SARL COMPANY Registrations No (CI-ABJ-03-2021-B13-01348) Company TAX ID: CCE0105. For questions about the company you can send us your queries and concerns by email at infos@kofkestore.com For legal requisitions, we will thank you for sending us the requisition by mail at infos@kofkestore.com Kindly specify a URL for the issue, the email address of the diffuser, or phone number. We will send you the requested information as soon as possible. To simplify our procedures, we will be thankful if you kindly include your email address in your request. The Terms are intended to determine the conditions of use of the KOFKE STORE service available to users on the Website and Mobile Site.

Article 2 – Consent to conditions of sale

Prior to making any purchase, customers are required to review general terms and conditions of the sale and privacy policies on kofke store website. If a customer has made a purchase, it is deemed that they have read and consented to such terms and policies. If a customer doesn’t agree to the terms, they shouldn’t make a purchase on kofke store. By purchasing a product or products on this website, customer(s) are deemed to have given their unconditional consent to the general terms and conditions of the sale, including the payment terms and the privacy policy. This also means they know and consent to the terms of collecting and processing personally identifiable information and agree to comply with related stipulated agreements. All the products offered on kofke store ‘s website is only purchasable by people over the age of 18 and who are legally qualified to enter into a binding agreement. Kofke store reserves the right to deny service and not process any orders from customer(s) who don’t meet the above criteria.

Article 3 – Terms of purchase

All the product purchases made on kofke store by customers are done so in complete agreement with what is shown and described on the website including the specified price along with additional fees and taxes which may vary from location to location. There may be additional costs such as shipping and legal fee which will be displayed to the customer at the time of the purchase. The number of units in stock reflects product’s availability and kofke store doesn’t guarantee that products ordered will be delivered if they are no longer available. Kofke store will provide customers with the option of reserving products wherever feasible and will communicate the details of delivery time, either by e-mail or telephone, which may be longer than usual. Prior to order completion, every customer will be made aware of the specific unit cost of each product selected, as well as the total number of products ordered, if they have ordered more than one, along with shipping charges. After completing the purchase, customer(s) will receive an e-mail confirmation of their order, with kofke store specifying that their order has been successfully received. The e-mail will also include a unique order number. Soon after, customers will receive a second e-mail from kofke store confirming the acceptance of the placed order, including the delivery of products to the stated address and an estimated delivery date. This information provides clients with the opportunity to check relevant information, and ifnecessary, report and/or request further information from kofke store. Customers will be able to check the status of their order through the customer dashboard. The order placed on kofke store can be in any one of the following statuses: Confirmed: Order has been placed and the payment has been verified. Order will be automatically canceled by the international banking system if no authorization is received. Waiting for Confirmation: kofke store has verified the order confirming the availability of the product(s). Sent: Ordered product(s) have been delivered to the relevant courier for transportation.

Article 4 – Payment terms and conditions

Purchases on kofke store can’t be paid for through installments. All payments should be made in full. If a customer chooses to pay through a credit card that is displayed and accepted on kofke store, the payment must be made when the purchase order is submitted. The validity of such a payment method will be strictly verified by the provider during order processing. Once the verification process is complete, the customer will be notified through an e-mail. Credit will be received by kofke store at the time of shipping out of the ordered products. All product prices are subject to change without any prior notice from kofke store. Any orders that have already been placed and confirmed will not be affected by such price fluctuation. If a service provider or financial institution that has issued the credit card refuses to pay for any reason, kofke store will not be liable for non-delivery or delayed shipment of ordered product(s). Kofke store reserves the right to cancel any order that does not accompany the relevant information required to complete the order. Financial information shared by the customer including credit card number not be known to kofke store at any point in time. Any sensitive information of such nature is transmitted through a secure encrypted connection to the concerned financial institution portal provided by the customer.This means kofke store will not be liable for any illegal or fraudulent use of the credit card which may potentially occur during the ordering process. If a customer wishes to use PayPal as a method of payment, they will be directed to the PayPal login page immediately in order to complete their order in the most secure manner. When paying through PayPal, the total amount of the customer’s order will be charged to their PayPal account at the time of the order placement. The PayPal fee might be added on top of the total amount. The PayPal fee with European card is 3.5% and cards issued outside EU might be 5%. In the event of cancellation of order by the customer or non-acceptance by kofke store, the amount will be refunded to the customer’s personal PayPal account. kofke store will in no event be liable for any damages, direct or indirect, as a result of any delays in releasing the amount committed by PayPal. For every transaction paid with the PayPal account, the customer will receive an e-mail confirmation from PayPal directly. Kofke store reserves the right to cancel and/or suspend the order if PayPal sends an e-mail message showing errors and/or irregularities in the payment. In such an event, kofke store will seek additional information from the customer, as well as the sending of documents to verify the ownership of the PayPal account. kofke store also reserves the right to reject the order without any right for the customer to claim damages. If the customer chooses to cancel their order paid with credit card, bank transfer, or PayPal, kofke store will refund the order sum through the same mode of payment picked by the customer. Request for reimbursement through any other payment mode will not be granted under any circumstances. All customer data and personally identifiable information is processed in a way which effectively prevents third parties’ unauthorized access to it. For further security, customers should try to use a secure browser such as Internet Explorer,Google Chrome, Mozilla Firefox or Safari. Until the very moment when a customer confirms their order, credit card details reside exclusively on the customer’s computer or device.

Article 5 – Delivery

Local and Worldwide orders are accepted by kofke store; however, shipping time may vary for different global regions. Customers can find their order invoices for downloading and printing in their personal kofke store account. No changes can be made once the information provided by the customer has been processed and documented. kofke store system will calculate any shipment costs added to the product(s) price. In case of large orders, kofkestroe representative may reach out to the customer to discuss shipment costs, details, and delivery time required. If customers require the right to verify to ensure the number of packages delivered corresponds to that shown on the transport document, the packaging is intact, and/or the product matches the order, they must sign the delivery correspondence with” the right to check the integrity of the products”. If this step isn’t taken, customers will lose their right to dispute the non-matching appearance or quantity of the product ordered after delivery. Product(s) ordered other than local customers are prepared within a span of 5 days once the payment is confirmed and the order has been dispatched from kofke store. Orders where payment is made by the customer in advance, with the exception of bank transfer, and where factual anomalies are found such as mismatched name etc., the product(s) are delivered in 7-10 working days from when kofke store has taken all the steps to verify the legitimacy and regularity of the payment. The delivery time might change due to holidays and high season. If the ordered product(s) fails to reach the customer within 10 working days after the order has been confirmed, the customer should send an inquiry to customer service citing non-delivery mentioning the order ID and other related information. After receiving the inquiry, kofke store will get in touch with the customer within 2 working days with the aim to resolve the matter or in some cases explain the reason for non-fulfillment of their order. All customers except local customers in Abidjan and Addis Ababa are responsible for taxes and related duties on their order, import duty and/or tax costs will be invoiced to them directly from an import broker appointed by them. We recommend our customers to contact their local customs authority to determine a landed cost price prior to purchase completion if their order may be considered not for personal use or in much quantity as per the law of that country. If you have any questions about how your shipment can be managed, please reach out to our customer service. When using bank invoice, the order total shall be paid within 48 hours or kofke store will have no choice but to cancel the order. Once the bank transfer has been confirmed the customer will receive a notification and the order will be shipped out within 48 hours after preparing the goods.

Article 6 – Refunds & Returns

Any product return for the reasons of not being as advertised or defective will first have to be assessed and approved by kofke store. Customers will only be eligible for return if they inform of such shortcoming in their order within 2 days of delivery. In order to return such orders, customers must contact kofke store customer service. Return request should include the date of purchase, along with the choice of reimbursement method. If the product is defective, the customer must also provide photographic evidence. The cost of return shipment will be borne by the customer and the return will be managed by a special courier tasked by kofke store. The cost of return shipment or restocking fee of 10% will be deducted from the refund for goods returned. The product, along with its original packaging, as well as any other items received must be sent to kofke store in order to protect it from damage. Requests for refunds made after two days of delivery will not be accepted. Approved refund will be made through bank transfer or PayPal within 14 working days of receipt of goods.

Article 7 – Privacy Policy

Kofke store will be the “owner” of customer’s data and all the information concerning the use of their personal data is summarized in the privacy document, in accordance with the Protection of Personal Information legislation. Customers must, therefore, accept such a policy before proceeding with any purchases, with a particular focus on the following areas: Purposes of data processing Commercial, promotional and/or sales purposes to identify potential customers for each specific product or service for example statistics, customer satisfaction feedback, preliminary gathering of information aimed at reaching an agreement or provision of a service, etc.; customer satisfaction research for example research on the quality of services; fulfillment of obligations under the law, regulations or legislation. Data communication The personal data collected by kofke store will be communicated and/or processed by people we trust, who, in pursuit of the above objectives, carry out operational, technical and organizational tasks. The personal data provided by customers is used only to perform the job or related services; the data is not disclosed to third parties unless such disclosure is required by law or is directly necessary for the fulfillment of requirements. All the details of the credit cards processed by email/telephone/ fax are processed by the PayPal secure server and immediately canceled after the transaction. Rights of interested parties It is fully established that the customer has the option to exercise specific rights. The customer may obtain confirmation or otherwise of the existence of data concerning them, even if not yet recorded; Information about the origin of personal data, the purpose and methods of processing it, and the basis of processing in cases where this is done using electronic instruments;• Indication of the identity of the Owner and the Person Responsible, and the persons or categories of persons to whom the personal data may be communicated or who haveaccess to them;• The cancellation, transformation into anonymous form or blocking of data processed violation of the law, as well as updating, rectification or, where interested, integration of data unless it is impossible or involves the use of disproportionate means. The customer may also object, for legitimate reasons, to the processing of personal data about them, even if it relates to the purpose of the data collection. The customer can also object to the processing of personal data for sending advertising material or otherwise, aimed at carrying out market research and business communications.

Article 8 – Applicable Law and Jurisdiction

Since we offer these online sales from two countries at the beginning, which are from Abidjan and Addis Ababa, both countries law has regulated information within this sales contract. District courts of Abidjan and Addis Ababa will handle any disputes concerning the validity, interpretation or execution of this contact.

Article 9 – Modifications

Kofke store reserves the right to edit this document without any prior notice at any time, and as a result will be effective from the date of its publication at https://kofkestore.com.

Article 10 – Additional Information

All communication and contracts will be done in, English.